Terms & Conditions

Terms of agreement

Payment and Fees


DIRECT DEBIT

 

1.     Our agreement with you commences once you have subscribed to our online payment plan. See the “Your right to cancel” section for information about your statutory right to withdraw from the agreement.

2.     After your booking has started and while your lessons are continuing, you are required to pay the Direct Debit Payment amount each month on the Direct Debit Payment Date. You are obliged to make every Direct Debit Payment regardless of non attendance, except, where the Agreement is cancelled in accordance with the cancellation terms below or under your statutory cancellation rights.

3.     An initial payment, covering lessons during the period from booking your lessons / course to the first Direct Debit Payment Date, is taken by debit/credit card. We do not accept any other form of payment, including cash at our venues.

4.     The Direct Debit payment will come out at the 1st of every month.

5.     Once you have completed the lessons you originally booked you will automatically be enrolled on further lessons and we will continue collecting the Direct Debit Payment Amount every month unless you inform us that you do not want to continue with the lessons and you also cancel your direct debit (instructions see below for further information).

 

BLOCK BOOKING TERM PAYMENTS

 

6.     For BLOCK BOOKING all sessions must be made in advance. Receiving an email acknowledgement of payment is confirmation of your request to book a child on a AStar Tennis session. For safety reasons we can only guarantee a place on ANY Activity to those booking in advance, before they attend. Those that arrive on the day will not be guaranteed a place on the Activity.



Cancellation

 

·        In the event of cancelled sessions by A Star Tennis due to poor weather and no suitable indoor provision being available your coach will provide catch up sessions during the school holiday period, offer an alternative day, or increase the current time slot if required, only if this is not provided a refund will be given.

·        A star Tennis does not offer refunds for classes cancelled by parents or guardians this includes sports camps.

·        In the event that a A Star tennis Tennis class gets cancelled by the coach due to illness and we are unable to get a replacement, an extra class will either be added onto the end of the half term, a catch up session will be provided, or the fees will be taken off payment for the following half term.

·        ‘Your right to cancel’. You can cancel your DIRECT DEBIT at any time online via the Class 4 Kids website but please inform us if you do so we know to take your child off the register. We require 4 weeks notice.

Important NOTICE

Please do not send your child to a tennis session if they or someone they live with has symptoms of COVID-19, currently recognised as

  • A high temperature
  • A New continuous cough
  • A loss or change to their sense of smell or taste

If an individual has the above please follow NHS and PHE guidance on self isolation

For anyone Self isolating fees will still be applicable, however in a lockdown situation where LTA and government rules state tennis delivery is not permitted all subscriptions will be paused.



Exclusions

In the event that we consider:

  • you are in breach of any of these Terms and Conditions or any regulations issued at the time of registration by us;
  • the behavior of your child/ one of your pupils is disruptive or likely to put other children or Matchpointsportz staff in danger; or
  • your behavior towards us, other customers, children in their care or our suppliers, agents, managers, teachers or employees is disruptive, inappropriate, consistently negligent or likely to bring us or any of our products or services into disrepute, we reserve the right to exclude your child/pupil from any A Star Tennis activity or part thereof.
  • In the event that your child/pupil is excluded, no fees will be repaid to you and we reserve the right to seek payment of the balance of any fees due to us.

Liabilities

General Disclaimer

  • For the avoidance of doubt, all our products and services are provided on an “as is” basis and save as expressly stated herein without representations, conditions, warranties or other terms of any kind, either express or implied, including, but not limited to, child development, non-infringement or title but excluding the implied warranties of satisfactory quality and fitness for a particular purpose.


Health & injuries

We accept children on the assumption that they are in good health and it is your responsibility to alert us to any medical complaint or history suffered by your child. There is provision to inform us of any health concern on the child registration form.

We do not accept responsibility for loss or damage arising from errors or omissions on the Registration Form whether completed by you or by another person in charge of your child at the time of completion.

We do not accept liability for death or personal injury to any child attending Toddler Tennis or any activity related to Toddler Tennis whether organised by us or otherwise save to the extent that such injury shall be caused by the negligence or default of any member of our staff or any other default on our part.

Personal property

  • We do not accept responsibility for any loss of, or damage to, personal property belonging to you or any child irrespective of whether such possessions might be used by you or the child for the purposes of any Matchpointsportz session activity save to the extent that such loss shall be caused by the negligence or default of any member of our staff or any other default on our part.

Other losses

  • We do not accept responsibility for any loss or expense due to circumstances beyond our control, including, but not limited to, delays in public transport, weather, quarantine, sickness, bereavement, strikes or other industrial action, terrorism, fire security alerts and riot.


Third parties

  • A person who is not party to these Terms and Conditions or any agreement or document incorporating these Terms and Conditions shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.


Use of personal information

  • Information you provide or we hold about you (whether or not under our contract (or contracts) with you) may be used by us and our agents to:
  1. identify you when you contact us;
  2. help identify services and/or products provided by us which you may be interested in;
  3. help administer, and contact you about improved administration of, any accounts, services and products we have provided before, or provide now or in the future;
  4. carry out marketing analysis and customer profiling (including with transactional information) and create statistical and testing information;
  5. help to prevent and detect fraud or loss; and
  6. contact you in any way (including mail, email, phone, visit, text or multimedia messages) about products and services offered by us.
  • We may monitor communications with you for quality assurance, legal, compliance and training purposes.
  • From time to time, photographs, film, video or audio recordings may be made during Matchpointsportz activities for publicity, promotional or broadcast purposes. Please inform us before any such event if you do not wish you or your child to appear or be identified in any such material.

General

  • These Terms and Conditions and any Registration Forms you have signed constitute the entire agreement between you and us in connection with your booking, purchase or use of our products and services superseding any prior agreements between you and us.
  • You agree that you have entered into these Terms and Conditions without reliance on any representation, warranty or undertaking by us which is not set out expressly in these Terms and Conditions.
  • All merchandise must be paid for at time of purchase. Refunds on merchandise will only be offered in it is in re-saleable condition. If merchandise is proven to be faulty is must be returned to Coach.

Contact

  • You may contact us by any of the methods outlined earlier. We will be deemed to have received any communication from you at the time of processing and, in the case of communication other than by telephone, we will endeavour to process communications within seven working days.
  • We may contact you by post, telephone, email, text or fax. Notification sent to you by post will be deemed received by you within two working days. Any other notification will be deemed received by you within one working day.
  • It is your responsibility to ensure that we have current contact details for you and all adults authorised to pick up your child/pupil.
  • You must keep us appraised of any changes in the health or other relevant circumstances or you of your child.

Law & jurisdiction

  • Any failure by us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
  • If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid or unenforceable, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision and that other provisions remain in full force and effect.
  • Our relationship with you is subject to English law and you and we irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.