Terms & Conditions

Terms of Agreement

Payment and Fees

Direct Debit

  1. Our agreement with you commences once you have subscribed to our online payment plan. See the “Your right to cancel” section for information about your statutory right to withdraw from the agreement.
  2. After your booking has started and while your lessons are continuing, you are required to pay the Direct Debit Payment amount each month on the Direct Debit Payment Date. You are obliged to make every Direct Debit Payment regardless of non-attendance, except where the Agreement is cancelled in accordance with the cancellation terms below or under your statutory cancellation rights.
  3. An initial payment, covering lessons during the period from booking your lessons/course to the first Direct Debit Payment Date, is taken by debit/credit card. We do not accept any other form of payment, including cash at our venues.
  4. The Direct Debit payment will be collected on the 1st of every month.
  5. Once you have completed the lessons you originally booked, you will automatically be enrolled onto further lessons and we will continue collecting the Direct Debit Payment Amount each month unless you inform us that you do not wish to continue and cancel your Direct Debit.

Block Booking Term Payments

  1. All block bookings must be made in advance. Receipt of an email acknowledgement of payment confirms your booking request for an A Star Tennis session.
  2. For safety reasons, we can only guarantee places for those who have booked in advance. Those arriving on the day without booking are not guaranteed a place.

Cancellation

  • In the event of sessions cancelled by A Star Tennis due to poor weather and no suitable indoor provision, we will provide catch-up sessions during school holidays, offer an alternative day, or extend session time. If none of these options are possible, a refund will be provided.
  • A Star Tennis does not offer refunds for sessions cancelled by parents or guardians, including sports camps.
  • If a session is cancelled by the coach due to illness and a replacement cannot be arranged, we will provide a catch-up session, extend the term, or apply credit towards the following term.
  • You may cancel your Direct Debit at any time via the Class4Kids platform. However, we require 4 weeks’ notice and ask that you inform us so we can remove your child from the register.

Important Notice

Please do not send your child to a session if they or anyone in their household has symptoms of COVID-19, including:

  • High temperature
  • Continuous cough
  • Loss or change of taste or smell

Please follow NHS and Public Health England guidance regarding self-isolation.

Fees remain payable during periods of self-isolation. However, if government or LTA restrictions prevent delivery, all subscriptions will be paused.


Camp Bookings

All camp bookings are non-refundable once payment has been made.

We will always do our best to accommodate changes to bookings where possible. This may include moving your booking to an alternative date or session; however, this cannot be guaranteed and is subject to availability.

Camps are subject to minimum participant numbers. If a camp does not reach a viable number of bookings to run, A Star Tennis reserves the right to cancel the camp.

Where a camp is cancelled due to low numbers, we will provide a minimum of two weeks’ notice wherever possible.

In the event of cancellation, we will aim to offer an alternative session at the same venue, offer a place at another local camp (for example, Solihull Arden), or provide a credit or refund where a suitable alternative cannot be arranged.


Exclusions

We reserve the right to exclude a child from any A Star Tennis activity if:

  • There is a breach of these Terms and Conditions
  • Behaviour is disruptive or puts others at risk
  • Behaviour of parents/guardians is inappropriate or damaging to the organisation

If a participant is excluded, no refund will be issued and any outstanding fees remain payable.


Liabilities

General Disclaimer

All services are provided on an “as is” basis without warranties or guarantees, except those required by law.

Health & Injuries

Children are accepted on the assumption they are in good health. It is the parent/guardian’s responsibility to disclose any medical conditions.

We are not responsible for issues arising from incomplete or incorrect registration information.

We do not accept liability for injury unless caused by negligence of our staff.


Personal Property

We are not responsible for loss or damage to personal belongings unless caused by our negligence.


Other Losses

We are not liable for losses caused by circumstances beyond our control, including weather, illness, transport disruption, or other unforeseen events.


Third Parties

No third party has the right to enforce any part of these Terms under the Contracts (Rights of Third Parties) Act 1999.


Use of Personal Information

Information you provide may be used to:

  • Identify you
  • Manage bookings and services
  • Improve services and communication
  • Conduct marketing and analysis
  • Prevent fraud

We may contact you via email, phone, post or messaging.

Photos or videos may be taken for promotional purposes. Please inform us if you do not wish your child to appear.


General

These Terms and Conditions form the full agreement between you and A Star Tennis.

All merchandise must be paid for at the time of purchase. Refunds are only available if items are returned in resalable condition or are faulty.


Contact

We aim to respond to communications within seven working days.

It is your responsibility to ensure your contact details are up to date and to notify us of any relevant changes.


Law & Jurisdiction

These Terms are governed by English law and subject to the jurisdiction of the courts of England and Wales.